What is a credit note?
A credit note is a document that corrects or recalls the original invoice, in case it contains any mistakes. It cancels the full amount of the original invoice, changes the invoice status to "Cancelled by Credit Note," making it unmodifiable and unpayable, and requires unlinking any associated payments before issuance.
How to issue a credit note with Finom?
1. Click on the invoice you need to cancel from the main dashboard
2. On the overview page click on the button with 3 dots.
3. Choose "Cancel by Credit note" from the drop-down menu.
Now your credit note will be sent to the exchange system of the Revenue Agency. Once it's accepted, you can create a new invoice with correct details. The credit note will also be available in your account for records, while the original invoice will remain in the archive but marked as canceled.
To issue a credit Note your invoice should be accepted by the exchange system first. Finom does not support partial credit notes. To adjust part of an invoice, cancel the full invoice with a credit note and issue a new, corrected invoice.
It is important to note that a rejected invoice is considered by the exchange system as not issued, so this means you don't need a credit note. For duplicate invoices, cancel the manually created duplicate instead of issuing a credit note. This avoids unnecessary refunds.
With FINOM, you can create credit notes only for invoices issued within our system.