You will need to re-configure direct debits with your counterparts using your new IBAN. Please make sure to communicate your new bank details to your counterparties.

The approval process for SEPA Direct Debits in Finom is quick and straightforward. Once your counterparty submits a new SDD request, you only need to approve it from your dashboard, in section “Planned payments”. There’s no need to create or upload new mandates.

The migration to Finom X is designed to ensure that no important business data, including invoices, is lost or disrupted so you can continue your operations smoothly on the new Finom X platform.

All of your transaction and invoice records will remain intact and fully accessible after the migration. You will still be able to view and manage your entire invoice history, just as you did before, ensuring a seamless transition.

Your invoices that have already been issued will remain fully accessible after the migration to Finom X. However, if you expect a counterparty to pay an invoice in more than 60 days, we highly recommend reissuing the invoice with your updated payment details.

You can easily do this by duplicating the invoice in the Finom app, which will create a new version with your new IBANs and payment details.

💡 By ensuring that your counterparties have the correct information, you are taking a proactive step to make sure your payments are processed smoothly after the migration to Finom X.

We’ll keep the access to your previous account in Solaris during 60 days after migration and you can initiate transfers from your old IBAN to your new IBAN.

Once you’ve completed the migration to Finom X, from the dashboard you can click on the button “Inform your counterparties”. This will help you identify all counterparties linked to your previous IBAN and will allow you to send customized email notifications with your updated payment information.

The notifications will be sent on behalf of Finom, ensuring that your counterparties receive your updated payment details.

If you prefer to have more control, you can also download your new payment information and manually send it via email.

The tool also provides a full registry of your counterparties, ensuring that you efficiently update everyone who needs the new details, including those tied to SEPA Direct Debits.

For more information about the migration, feel free to explore our comprehensive Help Center, by clicking here.

If you have any further questions or need assistance during the migration, our Customer Support team is ready to guide you through every step. You can contact us from in-app chat or by email at [email protected]