Managing your invoices
After your successful migration to Finom X, your former Solaris account and IBAN have been closed as part of the end of the Solaris agreement.
Your existing invoices and invoice history in Finom remain fully accessible. No invoice data is lost as part of the migration, and you can continue to view and manage your past invoices in your Finom account as usual.
However, since your old Solaris IBAN is no longer active, we strongly recommend the following:
Reissue any unpaid invoices using your new Finom IBAN
Ensure that all future invoices contain your updated payment details
You can easily reissue an invoice by duplicating it in the Finom app. This creates a new invoice with your current Finom IBAN and payment information.
💡 Keeping your invoice details up to date helps ensure that incoming payments are processed smoothly and without delays.
What happens if funds are sent to my old IBAN?
Since the Solaris agreement has ended, old Solaris IBANs are closed and can no longer receive payments.
If a payment is sent to your old IBAN:
The payment will not be credited to your Finom account
In most cases, the funds will be automatically returned to the sender by the sending bank
If you or your counterparty need confirmation, clarification, or a status update regarding a payment sent to a closed Solaris IBAN, please contact Solaris directly.
How to contact Solaris
Submit a request via the Solaris support form:
https://support.solarisgroup.com/hc/en-us/requests/new?tf_4413551343634=finom_support
Or email them at:
[email protected]
To avoid failed or returned payments, please make sure that all counterparties are informed of your new Finom IBAN and that outdated payment details are no longer used.
Need more help?
If you have questions about Finom X, your invoices, or your migrated account, our Support team is here to help.
For more information about the migration, feel free to explore our comprehensive Help Center, by clicking here.