Finom previously partnered with Solaris to provide payment accounts and IBANs. As part of our platform development, we introduced Finom X, our new payments infrastructure, and offered customers the option to migrate their Solaris accounts.
The migration phase has now ended and our agreement with Solaris has come to a close. As a result, all remaining Solaris accounts have been closed, and migrating an account to Finom X is no longer possible.
This article applies to customers who previously held a Solaris-issued account with Finom.
The migration process cannot be reopened or extended.
Why Solaris accounts were closed
Once the partnership with Solaris ended, Finom was no longer able to support Solaris-issued accounts. After the migration window closed, any accounts that were not migrated were terminated by Solaris in line with regulatory and contractual requirements.
Can I still use Finom?
Yes. While migration is no longer available, you can apply for a new Finom account at any time.
Please note:
A new application is a new onboarding process
It is not linked to your former Solaris account
Access to your former Solaris account
Solaris accounts are now closed and no longer connected to Finom. This means our access to historical account data is limited.
Finom can only support:
Documents and invoices already available in your Finom profile
For most questions related to your former Solaris account, Solaris remains the responsible support provider.
When to contact Solaris
Please contact Solaris directly for requests related to your former account, including:
Chargebacks
Payment recalls
Annual financial statements
Transaction-related questions
Status updates on remaining balance payouts
How to reach Solaris
Submit a request via the Solaris support form:
https://support.solarisgroup.com/hc/en-us/requests/new?tf_4413551343634=finom_support
Or email them directly at:
[email protected] or support@solarisgroup.com
Remaining balance on a closed Solaris account
If there was a remaining balance when your Solaris account was closed, the payout is handled directly by Solaris.
1. You can request the transfer here:
Please ensure your email address and phone number exactly match those registered with your Finom x Solaris account.
If they differ, processing may be delayed, and resubmission or additional verification may be required.
In such cases, Solaris will contact you within 7 business days.
2. Check for the DocuSign Email
After submission, you’ll receive a DocuSign email to securely complete the payout.
If not received within a few hours, check your spam folder.
3. Create a Free DocuSign Account (Recommended)
Sign up here and upload an image of your handwritten signature.
Solaris will verify your signature against their records.
If it doesn’t match, you’ll be contacted within 7 business days for resubmission.
4. Final Verification
Once DocuSign is complete, review the confirmation email to ensure all details — email, phone number, and signature — are correct.
For updates on the payout status, please contact Solaris using the support channels above.
Statement requests for migrated accounts
If your account was successfully migrated to Finom X, statements can be generated directly from your Finom profile.
After selecting the required period, you’ll receive a ZIP file containing:
A Finom account statement showing:
The account opening date
Confirmation that no transactions have taken place on the Finom wallet (if applicable)
Your previous Solaris account statement for the selected period
Statements are available only for the periods supported in your Finom profile.
Step-by-step instructions are available here
Statement requests for non-migrated accounts
If your account was not migrated and you need statements or historical documents, please contact Solaris directly.
Need more help?
If you have questions about Finom X or starting a new Finom account, our Support team is happy to help.
For all requests related to your former Solaris account, Solaris is the responsible contact.