Finom AI is built into your Finom account to help you get things done faster — asking a question in plain language instead of digging through menus, making sense of a document, or getting help with everyday admin.
We know that handing anything to an AI raises a fair question: what happens to my data?
Here's a straight answer.
What Finom AI does
Finom AI is a conversational interface inside the Finom platform. You can ask it things in your own words — no special commands, no fixed phrasing — and it helps you navigate the platform and your account.
It can help you get things done, like preparing a transfer, creating an invoice or changing a setting. Finom AI never does anything without your confirmation; it shows you what it's about to do and waits for your OK.
AI also works behind the scenes in some Finom features, supporting tasks like reading and categorizing documents, extracting and summarising information, and speeding up accounting and reporting workflows where those features are available to you.
We don't use your data to train AI models!
This is the short version: your business data is not used to train general-purpose AI models.
To give you more details: the AI technology providers we work with are contractually prohibited from using your data to train their models, and the same rules apply to their subprocessors.
Separately, we may use anonymized or aggregated data from AI interactions to improve how well our services work. Anonymized means it can no longer be linked back to you or your business.
What data does Finom AI use — and what for?
When you ask Finom AI for something, it may need context to give you a useful answer — for example, your profile information, account details, transactions, invoices, or what you're currently doing on the platform.
Three things are true about that:
It's data we already hold. Finom AI works with information you've already provided or generated by being a Finom customer. It doesn't go looking for anything new about you.
It only sees what you can see. Finom AI follows the same permissions as the rest of your account. If a team member can't access something in Finom, Finom AI can't show it to them either. It also can't change anyone's access rights.
It's used for that request, and that request only. The context is there to answer what you asked. It isn't kept around to build a profile of you or repurposed for something unrelated.
It's handled securely. Data is encrypted in transit and processed under strict contractual safeguards with our AI technology providers, in line with GDPR and our Privacy Policy.
Who processes your data?
Finom (PNL Fintech B.V.) is the controller of your personal data when you use AI-enabled services. That means we decide how it's processed and we're accountable for it.
To deliver these features, we currently work with OpenAI and Anthropic as our AI technology providers. They act on our instructions, under data processing agreements that set out exactly what they may and may not do with your data, including the ban on training their models with it.
Where is your data stored and for how long?
Mainly in the EU. Finom stores your data in the EU, and AI processing runs in the EU wherever our providers offer it. Some limited processing may happen outside the EU/EEA, including in the US. When it does, it's protected by the safeguards GDPR requires, such as the European Commission's Standard Contractual Clauses, plus encryption and data minimization.
For one year. Your conversations with Finom AI, questions, answers, drafted actions, and related technical logs are kept for one year.
Why are we allowed to process your data?
Under GDPR, every type of processing needs a legal basis. For Finom AI, it's simple:
To answer you and complete your requests because it's needed to provide the service you're using (performance of a contract, Art. 6(1)(b) GDPR).
To improve our services with anonymized or aggregated data, our legitimate interest in making Finom better (Art. 6(1)(f) GDPR).
You stay in control
You choose when to use Finom AI. It responds when you ask it something.
We will ask permission for performing proactive actions. You can choose 'Always allow' so you don’t have to approve actions every time, and you can edit access in the settings anytime.
You keep all your usual data rights under GDPR, including access, correction, and deletion.
Disclaimer: Responses are AI-generated. Finom AI can make mistakes. Responses are not financial, tax, legal, or investment advice. Verify responses and consult a qualified professional for your situation.
Where to read the full details
The complete legal details on how we process data in connection with AI-enabled services are set out in:
Privacy Policy — see the section on AI-enabled Services
Privacy Policy for Finom Accounting Platform & Tax Filing Services — if you use Finom Accounting Services