If you don't have a bank account yet:
If you want to delete your FINOM profile and have not opened an account yet, simply email [email protected].
Make sure you write to us from the email address you used to register with FINOM, and request the deletion of your personal data.
Please also mention in your email the reason why you wish to delete your profile.
If you already opened a bank account:
If you already have a bank account with FINOM and wish to close it, please follow these steps:
Transfer any remaining funds from your FINOM business account to an alternative bank account, ensuring your balance is brought down to zero.
If you encounter any difficulties transferring your funds, please contact us via the in-app chat or via email at [email protected].
Click on the name of your company in the top right-hand corner and choose settings from a drop-down menu.
3. Open business profile and click on “Close this business account”.
4. You will be presented with a short survey where you can indicate the reason for closure and leave your feedback.
5. We will ask you to confirm the closure.
6, A chat with our team will pop up. You only need to send the pre-filled message. Our Customer Care team will take over and initiate the account closure for you.
Your account will be closed in 7 days. Please use this time to download all bank statements and other documentation you may need in future.
💡 Ensure your account balance is zero before requesting closure. Any excess fees will be voided during the closure process.