This article will lead you through the process of reissuing your physical or virtual Finom card when it has expired.
💡 You will receive an email from Finom on the first day of the month of the card’s expiration. The card will be active until the last day of the expiration month
You can start the process from the email you received, or directly from your account
Access the card section of your account. You will see that the card which is about to expire shows the expiration date on it and the “Reissue” button.
Choose the card and you will be redirected to the card settings page.
You will see a banner warning you that the card is about to expire.
To reissue the card, click on “Reissue card”
You will see a pop-up window explaining the card reissue process
💡 Please note:
You can use your current card until its expiration date.
Your card limit settings will remain the same. You can change them after receiving your new card.
The card data (expiration date and CVV code) will be updated. Don't forget to update them in your payment services. Your card number stays the same for your convenience
As soon as you activate the new card, the old card will be blocked.
Click on the “Continue” button
As we will simply send you a new card, you don’t need to choose the pin code or link it to the wallet. We will show you the delivery address.
If there is an issue with the delivery address, please contact us at [email protected]
Next, you will be asked to confirm the action in your Finom mobile app, or by entering an SMS code received to your phone number
The new card has been ordered!
In the case of physical cards, you should activate the card once you have received it.,
You can find the article explaining how to do it here
When your new physical card has been activated, your old card will be automatically blocked. Your expired card’s transaction history will be saved.
If you reissue your virtual card, a new one will be available as soon as you order it, and your old card will be blocked immediately.
If you are a team member and your card is expiring, please note that we are notifying the manager or account owner by email with a request to reissue cards for the team members.
The process of reissuing a card for a team member is the same as described above
If you require any support, don't hesitate to contact us using our in-app chat, or via email at [email protected].