How Direct debits can be refunded? | Finom Help Center

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How Direct debits can be refunded?

How Direct debits can be refunded?

This article describes a feature that is unavailable for users with following BICs: SOBKDEB2XXX & TRZOFR21XXX

Written by Anastasia

Updated over 3 months ago

💡 Refunds are available only for direct debits using the Core scheme.

B2B direct debits are non-refundable.

Both sides — your counterparty and you - can initiate a refund of Direct Debit during the 8 weeks since the day of the debit.

To do this via web or mobile app:

You should find your completed payment
Open the transaction page, click on 'Refund', and confirm it.
Wait for the refunded money.