When starting your personal video identification, you will see the following screens.

Please tick all 3 checkboxes, and then select the button "Continue & start Identification", and you will then be redirected to the webpage of IDnow - our partner for the identification process.

Please make sure you have your passport or ID handy. The list of different passports that IDnow accepts for verification purposes can be found here.

The IDnow employee will ask you to show your ID and answer a few questions during the video chat. So make sure you have a good internet connection and that the lighting is good so that the quality of the image the IDnow employee sees is sufficient.

On the IDnow-page you can choose the verification on your PC or download the IDnow-app to your smartphone. You can choose one of these options by clicking on the left hand side icons.

Please do not close the Finom tab in your web browser!

After the verification you will need to go back, and check the status of your verification. Normally, the status will be updated within 10 minutes.

You will see the following screen before the status is updated:

If you leave the page or close the tab, you can always check the verification status by logging into your profile from your PC-Desktop, and clicking on the step "Verify your identity".

After clicking on this step, you will be taken to a page with the following information.

If the verification has been successful, you can click on the "Continue" button to proceed to the last step and complete rest of your profile settings.

Did this answer your question?