As part of the Finom X migration, we are required to re-verify your identity, even if you are already an existing customer. This process is a result of regulatory requirements and ensures that your information remains accurate and up to date. Additionally, because Finom is now operating under its own Electronic Money Institution (EMI) license, we need to ensure that all customer data meets the standards set by the regulatory bodies overseeing this transition.
While your details may have been verified before, re-verifying ensures that all information is current and allows us to maintain the highest standards of security and compliance. This verification will be a seamless part of the Finom X migration process, ensuring smooth transition to the new platform.
Here are the steps you need to follow to get your identity verified through SumSub:
Please, complete personal verification through SumSub verification tool, by clicking on the following button:
Have your ID card, Passport, or European residence permit ready at hand
Find a well-lit location, avoiding both backlight and direct light that might create glare on the document
Check that you have a reliable internet connection
Follow the instructions to upload your ID and complete the selfie verification required by SumSub.
Waiting for results: If the verification takes longer than expected (over 30 seconds), you will be redirected to your dashboard, where a banner will inform you that verification is pending.
If verification fails: In case your verification attempt fails, you will receive a notification and be given the option to retry the process through your User Interface.
Detailed instructions will be provided via email and in-app notifications.
We also invite you to check our article with all details about Sumsub’s identity check here.
Following these steps will help you successfully complete your transition to the Finom X platform and start using all the features of your new business account.
If you have any further questions or need assistance during the migration, our Customer Support team is ready to guide you through every step. You can contact us from in-app chat or by email at [email protected]