Starting 7 July, selected Finom users will receive communication regarding the final phase of migration to Finom Payments B.V., our fully independent platform.
To ensure continued access to your account and services, you’ll need to complete your migration before your personal deadline. This article explains what to expect, what you need to do, and answers the most common questions.
Why Do I Need to Migrate?
We’re ending our partnership with Solaris SE to operate under our own license as Finom Payments B.V., regulated by the Dutch Central Bank.
Migrating to Finom X means:
A new Finom IBAN
New business debit cards
No change to your pricing, team setup, or subscription
Seamless tools to move Direct Debits, scheduled payments, and notify partners
What Happens If I Miss the Deadline?
If you don’t migrate by your assigned deadline:
You’ll receive an official account termination notice from Solaris SE on the same day
Your current account will enter a 2-month notice period
After that, it will be permanently closed
You can still migrate during the 2-month notice period – but we highly recommend completing it before your deadline to avoid risk or disruption.
How to Migrate
Migration is fast, secure, and mostly automated at no extra cost:
Start from your Finom dashboard
Review and confirm your business details
Complete identity verification
Accept the new Finom Payments Terms
Transfer any amount to your new IBAN to complete the process
After You Migrate
You’ll still have access to your Solaris-based account until the communicator termination date.
You can view your old IBAN, generate statements, and reroute incoming payments
Your transaction history and invoices will remain intact and visible
The original termination date still applies to your old account
Checklist after migration:
✅ Share your new IBAN with partners (use our notification tool)
✅ Transfer any scheduled payments
✅ Move your SEPA Direct Debits (automatically via Qwist or manually)
✅ Activate and start using your new Finom cards
Please note that there must be sufficient funds in your Solaris account to ensure the successful execution of previously set up payments, such as direct debits, card subscriptions, or scheduled transfers. This only applies if you have not transferred these payments to your new account yet.
Cashback, Subscriptions & Refunds
Cashback stops accumulating after your migration deadline
If you migrate, your cashback balance will be transferred to your new Finom X account. While the cashback earned on your Solaris account will remain visible, the total cashback across both accounts can only be withdrawn by the account holder via the Finom X account. This helps prevent duplicate withdrawals.
If you choose not to migrate, you can withdraw cashback manually before your account closes
After closure, cashback can’t be redeemed
Your chosen plan will migrate with you. Until the termination date, you can access two bank account profiles for the price of one.
Refunds on annual plans are available upon request after account termination. Please contact support to initiate the process.
What If I Forget to Withdraw My Balance?
If your account is closed with funds remaining:
You can claim them manually via Solaris
A monthly €5.37 account maintenance fee may apply
You will be provided with a Docusign document to complete the approval of the transfer. Please ensure when submitting your contact information, this is identical to your previously saved Account credentials.
💡Tip: We recommend creating a free DocuSign account and manually uploading an image of your handwritten signature. Please note that delays may occur if your signature on the document does not match the one on your previously submitted ID.
Can I Still Migrate After the Termination Notice?
Yes – as long as your account hasn’t been closed, you can still complete migration.
Once closed, however, you’ll need to apply for a new Finom Payments account, and onboarding will be manual and slower.
Communications You’ll Receive
To keep you informed about the Migration deadline, we’ll send reminders via:
Email
SMS
WhatsApp
In-app banners
Common Questions
Will I be charged anything extra for migration?
No. Your pricing plan, subscription, and account setup all remain the same.
Does migration count if I haven’t transferred funds?
No. The final step is transferring any amount via the migration screen to your new IBAN to complete the migration process.
Can I extend my notice period?
No. The termination timeline is fixed due to our agreement with Solaris.
Need Help?
Our team is ready to support you throughout the process.
📩 Email: [email protected]
💬 In-app chat: Available Mon–Fri, 9:00–18:00 CET
🔍 Help Center: Visit now