If you open a business account with Finom as a freelancer, we currently offer the option to complete Identity Verification using IDNow video chat.

A detailed description of the verification process can be found in this instruction.

However, below you will find some tips to help you pass this stage of the application:

  • Please ensure you have your ID or passport at hand. The list of passports that IDNow accepts for verification can be found here. If your document is not accepted for verification because it is not on this list, or if it is damaged, then unfortunately you will not be unable to verify your identity and complete the application process.

  • Make sure you have a strong and stable internet connection, and ensure the room you are in has adequate lighting in order for the quality of the image to be sufficient.

  • You can pass verification with IDNow using either your PC or via our mobile app as indicated below.

  • You can also install the IDNow app and pass verification from there. To verify using the IDNow app, you need an Ident-ID, which you will find on the IDNow page if you navigate there from your profile as shown below.

  • If verification is interrupted, you have the option to repeat it by selecting the appropriate option in your profile. To complete this, you will need to go back to the verification step again and click on the "Repeat verification" button. The number of attempts is not limited.

  • If verification fails when using our mobile app, try switching to a computer and verifying from there instead. Every so often, the connection on your computer is much more stable than on your phone, even if you're using Wi-Fi.

  • If all else fails and the verification keeps getting interrupted, try it again a little later. Kindly note that IDNow employees are available from 8:00am to 12:00 Midnight (CET)

If you have followed all the advice above and are still unable to pass verification, you can contact our Customer Care team for support using our chat or via e-mail at [email protected].

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